Introduction

The ISH Group is committed to offering products and services quickly and efficiently to those who use its digital platforms and, to this end, it uses cookies. Therefore, our aim with this Cookies Policy is to provide you with information on how we use this resource to your advantage.

You can manage the categories of cookies (except for the essential ones, which will be presented on the following pages), as well as answer questions or create requests about the Policy in the footer of the ISH Group companies' websites and, eventually, in their applications, under " CookieSettings".

[INSERÇÃO 2026] Esta Política foi revisada para refletir a evolução regulatória e as boas práticas de transparência e controle do titular no uso de cookies, conforme a LGPD e orientações da Autoridade Nacional de Proteção de Dados (ANPD), incluindo recomendações sobre banners e gestão de preferências (opt-in e opção de rejeição de cookies não necessários).

[INSERÇÃO 2026] Sempre que cookies puderem envolver dados pessoais (por exemplo, identificadores online, endereços IP, IDs de dispositivo e outros), o tratamento observará princípios da LGPD, como finalidade, adequação, necessidade, transparência e segurança.

1. Concept of Cookies

Cookies are files that store some basic information about you and what you access on our digital platforms, or about some advertising. They are temporarily stored on the devices you use to browse or access our platforms, so that when you return in the future we know it's you.

The use of cookies helps ISH to provide you with a personalized and agile service, based on your previous choices, also allowing us to analyze trends to improve your experience on our platforms.

Thus, whenever the cookie function is enabled on your device (computer, tablet, smartphone, TV, etc.), it means that ISH Group will be able to collect basic information about your visits and personalize the services we provide, as defined in your settings.

[INSERÇÃO 2026] Tecnologias similares a cookies (como web beacons/pixels, SDKs e armazenamento local) podem ter efeitos equivalentes. Quando utilizadas, serão tratadas sob as mesmas premissas de transparência e controle apresentadas nesta Política.

2. Use of Cookies

The ISH Group implements, through its own development or that of third parties, cookies that can be classified according to their duration or need.

Duration cookiescan be temporary or permanent:

COOKIES TRANSIENTS:

They are stored in the temporary memory of the devices you use to browse and are removed at the end of access. They are used for authentication and security, as well as to enable the effective operation of the ISH Group's digital platform resources.

COOKIES PERSISTENT:

They store the preferences you set, such as language and access location, on the hard disk of the devices you use and remain valid after the browser is restarted, for an indefinite period.

Cookies by Necessity, on the other hand, work as follows:

COOKIES ESSENTIALS:

They serve to authenticate you, block those people who make malicious use of login credentials and reduce the possibility of unauthorized access to the data of those who access our platforms. In addition, by collecting all the information related to visits to ISH Group environments, these cookies allow us to deliver a personalized experience.

COOKIES OF PERFORMANCE:

They collect statistical information to analyze the performance and use of the digital platforms, such as the number of hits, pages and sections visited, as well as the duration of the session and searches made, enabling continuous improvements to the ISH Group's digital platforms.

COOKIES FUNCTIONAL:

They make it possible to form a long-term history of the use of our sites, so that the ISH Group can understand your preferences (with automatic filling in of forms, language, country, etc.) and enable other activities, such as chat, videos and audios, when available.

COOKIES OF ADVERTISING:

They are used to create your profile, making it easier for the ISH Group to offer you advertisements and actions with information that interests you, as well as making it possible to evaluate the advertising actions implemented, avoiding repetitive content and providing a better experience.

WEB BEACONS:

These are small images (also called "pixel tags" or "clear GIFs") used in combination with cookies to identify and analyze your behavior on our digital platforms.

[INSERÇÃO 2026] Bases legais: em regra, cookies estritamente necessários/essenciais podem ser tratados com fundamento em legítimo interesse e/ou execução de contrato (quando aplicável), enquanto cookies não essenciais (como performance/analíticos e publicidade) dependerão, em geral, de consentimento livre, informado e inequívoco, obtido previamente (opt-in), com possibilidade de rejeição e revogação a qualquer tempo.

[INSERÇÃO 2026] Cookies de terceiros: alguns cookies podem ser definidos por provedores externos (por exemplo, ferramentas de análise, mídia e publicidade). Nesses casos, além desta Política, podem ser aplicáveis políticas do terceiro. O Grupo ISH busca adotar mecanismos de governança e transparência para que você identifique tais tecnologias e gerencie suas preferências.

[INSERÇÃO 2026] Retenção: a duração/validade dos cookies pode variar (transitórios ou persistentes). Quando disponibilizarmos um painel de preferências (banner de segundo nível), buscaremos apresentar informações sobre tempo de retenção/duração por categoria e/ou por cookie relevante, quando aplicável.

3. Cookie management

The main internet browsers allow you to manage the use of cookies on your machine. With this functionality enabled, you can use all the personalized browsing features offered by ISH Group.

It is possible to disable this function in the internet browsers available on the market. If you set your browser to refuse cookies, the site may not work properly or may take longer to load.

To find out more about how to disable cookies, see the Central article on this external site: https://www.aboutcookies.org/.

If you are a customer of the ISH Group and use cookies separately or similar technologies on your website with an ISH product, you are responsible for managing the data collected by them in compliance with the related legislation.

[INSERÇÃO 2026] Preferências e revogação: quando disponível, você poderá aceitar, rejeitar ou granularmente permitir categorias de cookies por meio de “Configurações dos Cookies”. A qualquer momento, você poderá alterar suas escolhas, inclusive revogar consentimentos concedidos anteriormente, sem prejuízo do funcionamento de cookies estritamente necessários.

[INSERÇÃO 2026] Boas práticas de banner: buscamos disponibilizar, no primeiro nível, opção clara para rejeitar cookies não necessários, bem como manter cookies baseados em consentimento desativados por padrão (opt-in), conforme recomendações da ANPD.

4. Do Not Track (DNT)

ISH Group may not recognize "Do Not Track" signals from your web browsers and devices. This is because there is not yet a universally accepted standard on how to interpret and respond to these signals, which often conflict with other settings.

[INSERÇÃO 2026] Independentemente do DNT, você pode exercer controle por meio do nosso painel de preferências (quando disponível) e/ou pelas configurações do seu navegador/dispositivo.

5. Changes to the Cookie Policy

The ISH Group reserves the right to modify this CookiesPolicy at any time, keeping it up to date and available at https://ish.com.br/politica-de-cookies.

If this happens, we will inform you of what has changed and, if you disagree with the changes, you can disable ISH Group cookiesfrom the devices you use.

[INSERÇÃO 2026] Para fins de transparência, esta versão revisada destaca as inserções de parágrafos realizadas após 2020, refletindo evolução regulatória e de boas práticas.

Canais de Atendimento

[INSERÇÃO 2026] Dúvidas, solicitações e gestão de preferências podem ser encaminhadas ao Encarregado (DPO): dpo@ish.com.br.

Fale conosco: +55 (27) 3334-8900